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Frequently Asked Questions

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Chronic Care Management (CCM) Program

What is Chronic Care Management?

Chronic Care Management is a care coordination program designed by Medicare to help patients better manage their chronic conditions. It was designed to give you greater support and access to care between office visits, even while at home.

What is a chronic condition?

A chronic condition is an ongoing, often progressive health condition that requires continual management and treatment. Left untreated, a chronic condition can hinder independence and negatively impact health. A few examples of chronic conditions include asthma, diabetes, arthritis, hypertension, and heart disease.

What is care coordination?

Care Coordination is the deliberate organization of patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective care. Care Coordination services (like those that are part of Medicare’s Chronic Care Management program) provide extra layers of support and care between doctor visits to eligible patients who have two or more chronic conditions.

Who is eligible?

To be eligible for the Chronic Care Management program you must be a Medicare beneficiary and have at least 2 chronic conditions expected to last at least 12 months, or until end of life. If you are unsure if your conditions qualify contact your primary care provider, and they will be able to assist you further.

Do I have to be a Medicare member?

Yes. At this point the program is only being offered to Medicare patients.

Why does my doctor want this for me?

Managing and coordinating care can be especially difficult if you suffer from multiple chronic conditions. You may be seeing different types of doctors or taking several medications. For every medication you take, it’s important to know how it reacts with other medications. For every doctor you see, there are test results or health information that needs to be shared. When your care is coordinated properly, your doctors get the information they need when they need it.

But what if I feel fine?

One of the great benefits of Chronic Care Management is not only to help you achieve good health but also to maintain it. That’s why the program also focuses on helping you keep on top of preventive care and locate specialists, valuable healthcare resources, and community services.

What does this program cost?

The Chronic Care Management (CCM) program is free for many Medicare patients with secondary insurance. For those not covered by their secondary insurance, CCM would, like all other Medicare programs, be subject to a modest copay as well as your deductible. If you are unsure about your insurance coverage, please speak directly to your doctor or practice staff.

Is my information private and secure?

Yes. The same rules that protect your medical information in your doctor’s practice apply here as well. Your information will always be secure using the latest Certified Information Technology and following all HIPAA guidelines.

Why should I enroll?

Chronic Care Management extends your care outside of the four walls of your physician's practice to help you maintain the best possible health. You will be matched with a dedicated care coordinator and have access to help 24/7. A treatment plan (care pathway) will be created to organize your ongoing care and better address your health-related issues. Your care coordinator will be there for you, helping you navigate the healthcare system, including scheduling appointments, assisting with refills, and answering lingering questions. Your care coordinator acts as an extension of your doctor and helps your doctor monitor and adjust your care accordingly.

How do I opt-out of the program?

With Chronic Care Management, there is no long-term commitment. You may opt-out any time by notifying us via phone. After filling out a form, you will be unenrolled at the end of the current month.

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