Louisiana Health Systems Launch MyChart Central Statewide, Enabling a Unified Patient Experience Across Organizations

Coordinated activation of MyChart Central makes it easier for patients and families to stay connected to their care across hospitals, clinics, and parishes.

Healthcare organizations across Louisiana joined forces on the first statewide launch of MyChart Central, giving patients a single, secure way to access their medical records, communicate with care teams, and manage their care.

“Being first in healthcare technology is another example of Louisiana leaning in to improve healthcare for our entire state,” Bruce Greenstein, Secretary of the Louisiana Department of Health, said. “Too often, the burden is placed on the patient, and I’m thankful that many of our health systems teamed up, worked together, and made an aspect of healthcare easier on our patients.”

Many Louisianans receive care from multiple providers and across parish lines. Statewide MyChart Central means they can now have:

• One MyChart login. Patients can use a single Epic ID to sign in to MyChart for all Louisiana organizations using Epic—without needing to keep track of multiple usernames and passwords.
• Password-free convenience. With support for passkeys and biometrics like face and fingerprint, patients can securely sign in without remembering passwords.
• Synced profile information. When patients move or get a new phone number, they can update MyChart Central once. Updates sync to the other organizations where they receive care—saving time and reducing the need to fill out repetitive forms.
• Easier patient-driven interoperability. A single Epic ID makes it easier for patients to securely share their medical information with health apps they choose.

Today, over 2.5 million Louisianans use MyChart to manage their care, access test results, schedule and check in for appointments, message their providers, request prescription refills, pay bills, and more. MyChart Central simplifies the user experience they already know with a single sign-in and a united view across organizations.

The coordinated MyChart Central activation reflects deep collaboration across all Louisiana healthcare organizations using Epic:

• Baton Rouge General
• Franciscan Missionaries of Our Lady Health System
• Lake Charles Memorial Health System
• LCMC Health
• North Oaks Health System
• Ochsner Health System
• St. Tammany Parish Hospital
• Terrebonne General Health System
• Woman’s Hospital

“In 2017, we led the launch of Epic, and today, we continue to be at the forefront of innovation—collaborating with our health system partners across Louisiana to enhance patients’ access to their healthcare information in the state and beyond,” said Phyllis Peoples, President and CEO at Terrebonne General Health System. “This marks a significant advancement in empowering patients with the critical information they need to better manage their health and make informed decisions in connection with their physicians.”

“This collaboration advances our shared goals of simplifying patient access to their health information, which allows better preventive care and faster follow-up care,” Secretary Greenstein said. “It also allows us to pursue our commitment with CMS to improve our health tech ecosystem.”

Louisiana’s statewide launch follows an initial activation of MyChart Central in Madison, Wisconsin, where health systems collaborated on a citywide go-live. Later this year, the capability will expand nationwide, allowing patients across the U.S. to connect their MyChart accounts through one Epic ID.

“Health systems throughout Louisiana came together to deliver a simpler, more connected experience for patients,” Trevor Berceau, Director of R&D at Epic said. “Louisiana is leading the way and helping to shape how MyChart Central helps people everywhere.”

Patients in Louisiana can sign up for MyChart Central today at Central.MyChart.org.