Patient Advocacy

Your Voice Matters

Patient feedback is essential to helping us improve the care and services we provide.

Share a Compliment

Has a provider, nurse, staff member, or volunteer made a positive impact on your experience? We would love to hear about it.

Share a Concern

If you have concerns about your care or experience, our Patient Advocate is available to listen, investigate, and work toward a resolution.

Submit a Grievance

Patients and families have the right to voice concerns regarding care, treatment, or services received. Concerns are reviewed promptly and handled in accordance with hospital policy and regulatory requirements.

Yourexperience@tghealthsystem.com

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Join Our Patient Partnership Council

At Terrebonne General Health System, we believe the best healthcare experiences are created when patients, families, and healthcare professionals work together.

The Patient Partnership Council is a group of patients, family members, and hospital team members who collaborate to improve the quality, safety, and patient experience throughout our health system.

Why Join?

As a council member, you will have the opportunity to:

• Share your healthcare experiences and perspectives
• Provide feedback on hospital programs, services, and initiatives
• Help improve communication and patient education materials
• Participate in discussions about quality, safety, and patient experience
• Partner with hospital leaders to identify opportunities for improvement
• Make a meaningful impact on the care of future patients and families

Who Can Participate?

We welcome individuals who:

• Have received care at Terrebonne General or supported a loved one during their care
• Are passionate about improving healthcare experiences
• Can respectfully share ideas and feedback

No healthcare experience is required. Your perspective as a patient or family member is what matters most.

What Is Expected?

Council members typically:

• Attend scheduled meetings throughout the year
• Participate in discussions and improvement initiatives
• Serve as ambassadors for patient- and family-centered care
• Provide honest and constructive feedback

Benefits of Participation

By joining the Patient Partnership Council, you can:

• Help shape the future of healthcare at Terrebonne General
• Ensure the patient and family voice is represented in decision-making
• Contribute to projects that improve patient care, communication, and safety
• Build relationships with healthcare leaders and staff

Interested in Joining?

We are always looking for engaged patients and family members who want to help us improve the healthcare experience for our community.

To learn more, contact:

Guest Relations Department
Phone: 985-858-7578
Email: amber.luke@tghealthsystem.com

Together, we can create a better healthcare experience for every patient, every encounter, every day.