Effective: August 18, 2021
Terrebonne General Medical Center strives to provide a caring compassionate environment, recognizing the important role that visitation by family and friends play in our patient’s recovery.
We must balance this with adhering to state guidelines and protecting the health of our patients, staff and community during this pandemic in order to prevent and minimize the risk of spreading COVID 19.
We encourage the use of phone and video chat as an additional means of communication with our patients to supplement when visiting is limited or not possible. We are allowing in person visits and overnight stays, however precautions will be in place to protect patients, families and staff and must be adhered to at all times.
The following are visitation policies at this time:
- General Inpatient Visitation- One visitor at a time will be allowed for all admitted patients from 9:00 a.m. – 6:00 p.m. ONE visitor with the patient during visiting hours (for a total two visitors per day). No overnight visitor is allowed unless there is a clinical/social issue that determines it is in the patient’s best interest to have an overnight visitor. The visitor who is spending the night must arrive by 6:00 p.m. and remain with the patient in the room. If they leave the facility at any time during the night, they will not be allowed back in until 9:00 a.m.
- Emergency Department- One person is allowed with the patient in the Emergency Department. You cannot switch out visitors. Should admission be required, they will follow the general inpatient visitation guidelines for the area of admission. For patients less than 17 years of age, both parents will be allowed with the patient. Emergency Department visitors are not allowed to leave the room and go into the hospital including the cafeteria. If extended stay, and a meal is needed, special accommodations can be made to have food sent to the visitor in the ED. Emergency Department leadership may make changes to this policy if needed in order to avoid overcrowding if necessary.
- Critical Care Services- One visitor will be allowed from 12:30 p.m. – 1:30 p.m. and one visitor from 5:00 p.m. – 6:00 p.m. They can be two different visitors for each hour visiting time frame, however. (Total of 2 visitors per day) Should they leave for any reason, they will not be allowed back in for that visiting period.
- Health and Rehabilitation Center- No visitors allowed on Rehab and SNF at this time. One family member will be allowed for family trainings and to review discharge plans.
- Out Patient Pavilion- One person is allowed with the patient from admission until discharge home. Should the patient require admission, the visitor may remain until after the procedure and then must follow the general inpatient visitation guidelines for the area of admission. Minor patients (<17) will be allowed to have both parents/legal guardians with them as outlined above.
- Outpatient Testing and Appointments (Lab, Radiology, and Outpatient Rehabilitation) - No visitors allowed at this time UNLESS patient has a mobility issue or are less than 17 years old.
- Inpatient Rehabilitation - No visitors allowed at this time.
Minor patients (<17) will be allowed to have both parents/legal guardians with them as outlined above.
- Oncology/Infusion Center- One person will be allowed with the patient during their infusion appointment but must remain at with the patient at all times.
Maternity Unit -
- OB Triage: One person is allowed with the patient in the OB Triage room. If the support person is not identified upon arrival, no entrance will be allowed until verified. If they leave the facility at any time during the visit, they will not be allowed back in.
- Antepartum Patients: One support person identified on admit will be allowed to stay with the patient 24/7. If they leave the facility at any time during the visit, they will not be allowed back in until 9:00am.
- Labor and Delivery and Postpartum: (Delivering patients and post-delivery patients) One support person identified on admission will be allowed to stay with the mother 24/7 from admission to discharge. If the support person is not identified upon arrival, no entrance will be allowed until verified. Support person will be permitted to attend delivery, unless otherwise directed by the OB physician. If they leave the facility at any time during the visit, they will not be allowed back in until 9:00 a.m. the following morning.
- NICU- Mother is allowed to visit 24/7. The mother is allowed to come and go during the 24 hour period. Support person can visit during the time of 9 a.m. - 6 p.m. If they leave during this time, they cannot return for the day. Support person may not change for the baby’s duration. Times in which visitors may not be at the bedside are during shift change, MD rounds, NICU admits or emergencies.
- GYN Patients - One person is allowed with the patient from admission until discharged home following an outpatient procedure. Should the patient require admission, the visitor may remain until after the procedure and then must follow the general inpatient visitation guidelines for the area of admission. Minor patients (<17) will be allowed to have both parents/legal guardians with them as outlined above.
- Pediatrics- Both parents can visit 24/7.
- Medical Clinics and Outpatient Testing (Radiology, Lab, etc.) - No one will be allowed with the patient during their visit unless special circumstances required. (mobility restrictions, less than 17 years of age, etc.)
- Skilled Nursing Unit- Follow Health and Rehab visitation in regards to hours and number of visitors; however staff will keep log of visitor name and contact information as required by LDH and follow their process for reporting visitation.
- Will be screened for fever and respiratory symptoms.
- Must wear the arm band that is placed on them when entering at all times. If it is removed, they must be rescreened or asked to leave.
- Must wear a face masks at all times while in our facility.
- Must wear the face masks while in patient room visiting in order to protect our patient and staff.
- Must be 17 years of age or older.
- Must remain in the patient’s room and not gather in common areas such as waiting rooms.
- May go to the cafeteria and coffee shop provided that they wear their masks and practice social distancing.
- Will be asked to leave if they exhibit symptoms of respiratory infection (fever, runny nose, cough, shortness of breath) or do not comply with our modified visitation practices.
SPECIAL NOTE: We will NOT allow visitor for COVID positive patients. Staff should assure that updates on patient condition are given to appointed family member daily if the patient is unable to communicate the information or request that the staff and physician provide the updates. In special circumstances, approved by the COVID Medical Team leader and the Nurse Executive, arranged visiting may be scheduled for COVID positive patients.
Pediatric COVID positive patients will be allowed to have one parent/legal guardian with them at all times. However, they cannot leave the room and Visitor must wear a mask when staff enter the room.
OB COVID positive patients WILL BE allowed to have significant other with them at all times. However, they cannot leave the room and BOTH patient and visitor MUST WEAR mask.
Hospice and End of Life Care: For Hospice patients, they may have a visitor with them 24/7 and will be allowed to switch out once during regular visiting hours. Under special circumstances, more than one visitor may be allowed to remain at the bedside. This will be the decision of Nursing Leadership and the Attending physician.
We will continue to monitor COVID 19 closely and will adjust our visitor restrictions as necessary. We appreciate your help in keeping our patients and staff safe.
For more information about our visitor policy at Terrebonne General Health System, please call (985) 873-4141.