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Visitor Information

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Terrebonne General Health System embraces an open, flexible visitation philosophy while welcoming and encouraging family and significant others’ involvement with patients. Accordingly, the hospital has adopted this Statement on Patient Visitation Rights.

General Visiting Guidelines (Revised for the COVID-19 Pandemic*)

  • General Inpatient Visitation: One visitor will be allowed for all admitted patients from 9:00 a.m. to 6:00 p.m. The visitor can be switched out throughout this time frame, as long as only one visitor is with the patient at a time.
  • Emergency Department: One person is allowed with the patient in the Emergency Department. Should admission be required, they will follow the general inpatient visitation guidelines for the area of admission. For patients younger than 17 years, both parents will be allowed with the patient.
  • Critical Care Services: One visitor will be allowed from 12:30 p.m. to 1:30 p.m. and again from 5:00 p.m. to 6:00 p.m. Visitors can switch out to a maximum of two visitors per time frame, as long as only one visitor is in the room at a time.
  • Health and Rehabilitation Center: One person is allowed to visit Monday through Friday from 4:00 p.m. to 6:00 p.m. Saturday visiting from 12:00 p.m. to 6:00 p.m. and Sunday visiting from 9:00 a.m. to 6:00 p.m. The visitor can be switched out during the time.
  • Outpatient Pavilion: One person is allowed with the patient from admission until discharged home from OPP. Should the patient require admission, the visitor may remain until after the procedure and then must follow the general inpatient visitation guidelines for the area of admission.

**Minor patients under 17 will be allowed to have both parents/legal guardians with them as outlined above.

  • Oncology/Infusion Center: One person will be allowed with the patient during their infusion appointment but must remain with the patient at all times.
  • Maternity Unit: The patient’s spouse or partner, or one support person, will be allowed to stay with the patient 24/7. The visitor can switch out during the normal visiting time frame, but once general visiting hours are over, no further switching out can be done until the next day.
  • Pediatrics: Both parents can visit 24/7.
  • NICU: Mother is allowed to visit 24/7 and the mother can come and go during the 24-hour period. A support person can visit during the time of 9 a.m. through 6 p.m. If they leave during this time, they cannot return for the day. The support person may not change for the baby’s duration. Times in which visitors may not be at the bedside are shift change, MD rounds, NICU admit, or emergencies.
  • Medical Clinics: One person is allowed with the patient during their clinic visit.

All visitors will be screened for fever and respiratory symptoms, and must wear a face mask at all times while in our facility. Visitors must wear face masks while in the patient’s room to protect our patients. Visitors must be 17 years of age or older and must remain in the patient’s room and not gather in common areas such as waiting rooms. Visitors may go to the cafeteria and coffee shop, provided they wear their masks and practice social distancing. Visitors must remain for the duration of the visit and cannot switch out during the time. Should they leave for any reason, they will not be allowed back in for that 24-hour period. Visitors will be asked to leave if they exhibit symptoms of respiratory infection (symptoms include a fever, runny nose, cough, shortness of breath) or do not comply with our modified visitation practices.

  • SPECIAL NOTE: We do not allow visitors for COVID-positive patients. Physicians and staff will ensure updates on patient condition are given to an appointed family member daily if the patient is unable to communicate the information.
  • OB COVID positive patients will be allowed to have a significant other with them at all times. However, they cannot leave the room, and both the patient and the visitor must wear masks. We will continue to monitor COVID 19 closely and will adjust our visitor restrictions as necessary. We appreciate your help in keeping our patients and staff safe.

For more information about our visitor policy at Terrebonne General Health System, please call (985) 7873-4141.

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