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Visitation and Patient Services

Our staff recognizes that family and friends are important to the birthing experience, and we welcome them. However, for your safety and comfort, we do require that the following guidelines be adhered to throughout your stay.

View visitation guidelines here.

Every patient at Terrebonne General deserves the highest quality of care available. For that reason, we have a Patient Experience Coordinator ready to assist you with any needs you may have. The Patient Experience Coordinator, along with your team of professionals taking care of you, helps to ensure that your stay is everything you expect and deserve. Please do not hesitate to contact the Patient Experience Coordinator at 985-858-7578, Monday – Friday, 8 am to 5 pm. On weekends, holidays and after hours, you can dial “0” and ask to speak to the House Supervisor.

Infant Security

We know newborn safety is always a concern of new parents. Be assured we have several systems in place to help maintain infant security. Immediately after birth, ID bands with matching numbers and delivery information are applied to both parents and the baby. Baby’s footprints and a maternal fingerprint are also taken at this time.

Your baby will also be monitored by a security system until discharge. A special bracelet will be placed on your baby’s ankle to ensure your baby remains in our unit. All staff members working with your baby will have a pink name badge as an additional means of security.

Social Services

Terrebonne General Social Services Department plays an important role on our Bright Beginnings team. There are times when you might require assistance for a variety of reasons. Our team of experienced social workers is available to help you with insurance questions, financial planning, counseling, and many other needs, and they are just a call away at 985-873-4104.

The Terrebonne House Hotel

Terrebonne General recognizes that NICU hospital visits are usually not planned and can oftentimes be hard on the guests who want to stay with the patient. For those guests who live out of town and do not have easy access to go home and return, Terrebonne General offers on-campus rooms in the Terrebonne House Hotel. Please call 985-843-4141 for more information.

Infant Photography and Announcements

A photographer will visit you in your room to take your baby’s picture before discharge. You will be given the opportunity to choose your favorite photos or announcements.

You will also have the opportunity to complete a form to request your baby’s first name, date of birth, weight, length, and picture be displayed on Terrebonne General’s baby billboard on Martin Luther King Boulevard in front of Sam’s Club.

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